How much is due upfront?
While payments are preferred in full, we do offer the option of half down and half before printing. Typically that would be when you receive your proof and give us the go-ahead to begin mass production.
Where do I pay?
After you receive a quote and are ready to move forward, we will discuss payment options. Please note that prices are subject to change before a payment has been made. If you have a quote that is more than 2 weeks old, we recommend you use our online quote form to verify that your pricing is still accurate.
Can I cancel my order?
If you would like to cancel or change your order, send a prompt email to firstname.lastname@example.org requesting the change or cancellation of your order. We cannot guarantee that all orders will be eligible for cancellation or changes. Depending on where we are in the process will determine what fees you may be charged.
What is the minimum quantity?
We offer quantities as low as 1,000 for paperback and 500 for hardcover. If you need a larger quantity that our online quote form does not reflect, please feel free to reach out to us for a custom quote.
Can you print custom sizes?
Absolutely. While our instant quote form does include some of the most common sizes, we can print just about any size you want. If you need a special size or other unique features in your book, please reach out to us for a custom quote.
To self-end or separate-end?
Our standard binding option is self-ended, where two pages are glued directly to the front/back cover. For this reason, your page count should be in multiples of four, minus two “glue” pages (which are not seen). Additionally, we do offer a separate-ended binding option for an additional fee. We understand how confusing the formatting process can be, which is why we are here every step of the way to answer your questions.
Will my books be defect-free?
Like any product on the market, you may find some books have small defects. We will do our best to provide you with an error-free order, within a 3% variance.
What is your return policy?
Although there is no way to return your books for a full refund, we strive for customer satisfaction. If there are any issues while undergoing the printing process, we will make it right.
However, this does not include:
- – artwork that is low-resolution or pixelated
- – content changes
- – grammar mistakes or typos
- – any lines, marks, or other issues that are in the original files
- – anything else that was given approval on your final file and/or proof
We do offer editing for an additional fee. We recommend using a professional editor, as they tend to catch a lot of mistakes. Ensuring your final manuscript has been well-edited is your responsibility.
Do you offer physical proofs?
Absolutely! Our proofs are digitally printed and hand bound. For this reason, it is important to note that your colors may not be 100% accurate. Colors on the bulk order are sometimes more vibrant and better quality. We ask that you use your proof as a general reference on layout and to search for any file errors.
Must I put “Printed in China” in my book?
International law requires all printed materials manufactured in China to have “Printed in PRC” or “Printed in China”. The font should be at least 8pt and easy to read, contrasting the background. It is your responsibility to ensure that you are following these guidelines.
Can you help format or modify my files?
We sure can. For a small fee, we will prepare your files according to our printer guidelines.
Do you sell barcodes?
We do not, nor is there a need for you to buy one. You can get one HERE for free.
Do you sell ISBN’s?
We don’t. You’ll want to head over to Bowker and purchase one.